All Systems Operational

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Welcome to the CSGP Status page If you experience any issues using our services, please create a ticket on our JIRA Service Desk: https://jir.t3.daimlertruck.com/servicedesk/customer/portal/23

Campaign Management




Operational

CSGP Portal




Operational

Development SDK




Operational

Device base communication




Operational

DaaS - Data as a Service




Operational

Device Management




Operational

Historical Data




Operational

IAM - Identity & Access Management




Operational

Remote Software Update (Vehicle's ECUs)




Operational

Service Management




Operational

Software Update Service (Connectivity devices)




Operational

Streaming Configuration




Operational

Streaming Processing




Operational

Telemetry Routing




Operational

Base Infrastructure




Operational

Locations

Scheduled Maintenance

Breaking news: Upcoming Deprecation of CSGP API(s)Planned Maintenance

Schedule

November 22, 2024 11:47AM - 11:47AM CET

Components

Device Management

Locations

Europe, United States, Asia, China

Description

Dear customer, We are writing to inform you that certain endpoints and features within our API will be deprecated as of [Deprecation Date]. This decision is part of our ongoing effort to streamline our services and enhance the overall performance and security of our API. Deprecated Endpoints/Features Endpoint/Feature 1: [Description of what is being deprecated] Endpoint/Feature 2: [Description of what is being deprecated] Replacement/Alternative Options New Endpoint/Feature: [Description of the new or alternative feature, if applicable] Migration Steps: [Guidelines or links to documentation on how to transition] Customer Action Required: To avoid any service disruption, please update your applications to no longer rely on the deprecated endpoints/features by [Deprecation Date]. We recommend starting the migration process as soon as possible. Support: Our team is available to assist you with the transition. If you have any questions or need further guidance, please refer to our migration documentation or contact our support team. Thank you for your prompt attention to this matter. Your CSGP Team

External Services

Azure

PagerDuty

Status.io

1

Upcoming Maintenances

1

Incidents Last 30 Days

1

Maintenances Last 30 Days

History (Last 7 days)

TEST [ISSUE KEYWORDS, like COMMANDS /TELEMETRY / STREAMING/PLANT/ACTIVATION] Investigating known issue in CSGP Degraded Performance

Incident Status

Degraded Performance


Components

Device Management


Locations

Europe



November 22, 2024 11:43AM CET
[Investigating] Dear Customer, We want to inform you about an ongoing issue in the mentioned services. Our team is aware of this problem and working on mitigating its potential impact on the platform. We will continue to track the situation closely and provide updates as necessary. Issue Summary: [Brief summary of the issue, e.g., "Intermittent connectivity issues," "Degraded performance on specific components"] JIRA Service Desk Issue URL: [IF AVAILABLE] Impact on CSGP: [Brief description of the impact on platform functionality, e.g., "Minor delays," "Non-critical components experiencing slower response times"] Customer Impact: [Description of how this issue may affect users, e.g., "Potential performance degradation for some users," "Non-essential features may be slower"] Root Cause (if known): [Brief explanation of the root cause, if already identified] Actions Taken So Far: [What steps have already been taken to mitigate or address the issue] Next Steps: [Outline of upcoming actions, including monitoring or expected timelines for resolution] We are keeping a close watch on this issue and will keep you updated if there are any significant changes or progress. Thank you for your understanding and patience as we work to ensure minimal impact on your service. Best regards, Your CSGP Team

November 22, 2024 11:45AM CET
[Resolved] Dear Customer, We are pleased to inform you that the issue affecting the mentioned components of our platform has been fully resolved. Our team has verified that all services are back to normal, and there should be no further impact on your experience. Issue Summary: [Brief summary of the issue, e.g., "Earlier today, users experienced degraded performance due to a database issue"] Impact on CSGP: [Brief description of the previous impact on the platform, e.g., "Some users encountered slow response times or temporary service unavailability"] Customer Impact: [Explanation of how customers were affected, e.g., "Users were unable to access certain features during the outage period"] Root Cause: [Summary of what caused the issue, if applicable, e.g., "A configuration error caused by a recent update"] Actions Taken: [Steps taken to resolve the issue, e.g., "The faulty configuration was corrected, and services have been restored"] Resolution: [Confirmation that the issue is fully resolved and no further issues are expected, e.g., "The issue is now fully resolved, and all systems are operating normally"] We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue. If you have any further questions or concerns, please feel free to reach out to our support team. Best regards, [Your Company Name] Support Team